How can I contact Il Tempo Dei Principi?
For any information, you can contact us by conveniently choosing the method you prefer: the contact form on the site, Whatsapp instant chat, or email at iltempodeiprincipi@outlook.it.
Is it possible to receive assistance or advice for purchasing a product?
If you need assistance or would like to receive more information on the models on sale, we are at your complete disposal to guide you in the choice that best suits your style.
Can I trade or sell my watch?
We are always open to purchasing or trading items; to receive an initial appraisal of your watch, simply provide us with: the model name and reference number of the watch you wish to sell; a few photos of the watch and its accessories.
Once we receive the requested information, our sales representatives will provide you with an appraisal as soon as possible.
What payment methods does Il Tempo Dei Principi accept?
For purchases at our Boutique, you can conveniently choose between the following payment methods: Bank Transfer, Cash, Credit Card, Financing.
For all remote purchases, payment by Bank Transfer is required.
All payments are regulated by the law that establishes the limit thresholds for their use.
What are the delivery methods for my order?
All shipments are made through an insured shipping service worldwide.
Following receipt of payment, your purchase will be processed and shipped on Tuesday or Thursday of the week of order confirmation (except for uncovered areas and islands). In the event of incompatibility with the payment receipt times (e.g. payment received on Thursday afternoon or Friday) the order will be shipped on Tuesday or Thursday of the week following payment.
How much are the shipping costs?
The shipping costs varies depending on the amount of the cost of the item:
€100.00 for insured shipping up to a value of €10,000;
€199.00 for insured shipping up to a value of €25,000;
€299.00 for insured shipping for values greater than €25,001.
All prices indicated and recommended to the public are to be considered in Euros, VAT included.
How can I check the status of my shipment?
Once your shipment has been collected by the courier, you will receive a tracking number and the related link by email that will allow you to check the status of your shipment.
What kind of warranty do I get once I purchase a watch?
All watches on our site are checked, and if necessary overhauled by our trusted laboratory, and they are sold with a 12-month guarantee on their proper functioning. If desired, there is the possibility of extending the functioning guarantee by 6 or 12 additional months; our Customer Service is available to provide further clarifications on activation methods and additional costs. This guarantee does not respond to defects resulting from inappropriate use of the timepiece, falls, impacts, and/or tampering by unauthorized third-party personnel, nor does it extend the duration of the product sales guarantee. For more information visit our website https://www.iltempodeiprincipi.it/terms.
How can I tell if the watch I purchased is authentic?
All watches are sold with a warranty card that certifies their originality in every detail. For further information on this matter, our Customer Service and our Sellers remain at your complete disposal.
Can I return an item I purchased?
All purchases concluded on Il Tempo Dei Principi are regulated by Legislative Decree No. 206/2005 (Consumer Code) which establishes the methods of withdrawal from the contract. For more information, visit the page relating to the terms and conditions of sale https://www.iltempodeiprincipi.it/terms.
Can I contact Il Tempo Dei Principi for an overhaul service for my watch?
Whatever maintenance service your watch needs, we can offer you a personalized service for every need. For more information, our Customer Service is at your complete disposal to provide you with the prices of the services offered.
What kind of revision service does Il Tempo Dei Principi offer?
There are two types of services offered: Partial or Complete. The substantial difference concerns the number of operations performed on the watch. For more information, our Customer Service is at your complete disposal to provide you with the prices of the services offered.
